2jbit Privacy Policy

At 2jbit, we take the privacy of our users seriously. This Privacy Policy ("Policy") describes our practices in relation to personal data collected from users ("you", "your") of the 2jbit platform ("Platform"), accessible at 2jbit.app. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

1. Who We Are

2jbit operates an online casino and sports betting platform serving Pakistani players and other users in permitted jurisdictions. For the purposes of this Policy, 2jbit acts as the data controller in respect of personal information processed in connection with Platform use. Questions regarding this Policy or your personal data may be directed to our support team as described in Section 15.

2. Data We Collect

When you register and use a 2jbit account, we may collect the following categories of personal data:

• Identity Data: Full name, date of birth, username, copies of government-issued identification documents submitted for verification purposes (such as CNIC, passport, or other documents).
• Contact Data: Email address, Pakistani mobile number (used for account communication and OTP verification), residential address.
• Financial Data: Payment method details (JazzCash account number, Easypaisa wallet ID, bank account details), transaction history, deposit and withdrawal records in PKR.
• Technical Data: IP address, device type, browser type and version, operating system, session identifiers, and access timestamps.
• Usage Data: Pages visited on the Platform, games played, betting history, session duration, feature interactions, and navigation patterns.
• Communications Data: Records of support interactions via live chat or email, including the content of your communications with 2jbit staff.
• Responsible Gaming Data: Information related to self-exclusion requests, deposit limit settings, cooling-off periods, and any problem gambling flags generated in accordance with our Responsible Gaming policy.

3. How We Collect Data

2jbit collects personal data through the following means:

• Direct submission: When you complete the registration form, submit identity verification documents, make a deposit or withdrawal, or contact support.
• Automated collection: Through cookies, log files, and similar tracking technologies that record your interaction with the Platform. See Section 7 for more detail.
• Third-party sources: From payment processors (including JazzCash and Easypaisa), identity verification service providers, fraud prevention agencies, and publicly available sources where permitted by applicable law.

4. Purpose of Processing

2jbit processes your personal data for the following purposes:

• To create and manage your 2jbit account and verify your identity in compliance with applicable know-your-customer (KYC) requirements;
• To process deposits and withdrawals in PKR via JazzCash, Easypaisa, and bank transfer;
• To operate the sports betting, live casino, and slot gaming services on the Platform;
• To detect and prevent fraud, money laundering, underage gambling, and other prohibited activity;
• To enforce the 2jbit Terms & Conditions and Responsible Gaming policies;
• To send transactional communications (account notifications, deposit confirmations, withdrawal updates, security alerts);
• To send promotional communications where you have consented to receive them, including match-day offers, bonus notifications, and Platform updates;
• To improve Platform performance, user experience, and product development through aggregated usage analytics;
• To comply with legal and regulatory obligations imposed on 2jbit by applicable law.

5. Legal Basis for Processing

Where data protection legislation requires a legal basis for processing personal data, 2jbit relies on the following bases:

• Contract performance: Processing necessary to provide you with the services you have requested, including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with KYC, anti-money laundering (AML), and other regulatory requirements applicable to 2jbit's licensed operations.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. Consent may be withdrawn at any time.

6. Sharing Your Data

2jbit does not sell your personal data to third parties. We may share your data with the following categories of recipients where necessary:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah and other payment service providers, to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers used to verify the identity of registered users.
• Technology providers: Game software licensors, platform infrastructure providers, and customer support tool providers operating under data processing agreements with 2jbit.
• Regulatory and law enforcement authorities: Where 2jbit is legally required to disclose personal data in response to a lawful request, court order, or regulatory directive.
• Fraud prevention agencies: Where sharing is necessary to prevent, detect, or investigate fraud or other criminal activity affecting the Platform.

All third parties with whom 2jbit shares personal data are required to handle that data in accordance with applicable privacy law and 2jbit's data processing requirements.

7. Cookies & Tracking Technologies

The 2jbit Platform uses cookies and similar tracking technologies to operate and improve the service. Cookies used by 2jbit fall into the following categories:

• Strictly necessary cookies: Required for core Platform functionality, including session management and authentication. These cannot be disabled without affecting Platform access.
• Functional cookies: Used to remember your preferences, such as language settings and display options.
• Analytics cookies: Used to collect aggregated data on how users interact with the Platform, helping 2jbit identify technical issues and improve the user experience.
• Marketing cookies: Used (where consented) to track your activity for the purpose of delivering relevant promotional content.

You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 2jbit Platform.

8. Data Retention

2jbit retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods:

• Account and identity data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in compliance with AML and KYC regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Retained for up to three (3) years from the date of the communication.
• Technical and usage data: Retained for up to two (2) years in identifiable form; aggregated anonymised data may be retained indefinitely.

Where retention is required by law, 2jbit will retain data for the full period required regardless of account status.

9. Data Security

2jbit implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption on all data transmissions, password hashing, access controls limiting staff access to personal data on a need-to-know basis, and regular security assessments of Platform infrastructure.

Whilst 2jbit takes all reasonable steps to protect your data, no online system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you suspect any unauthorised access to your 2jbit account, please contact support immediately.

10. Your Rights

Subject to applicable data protection law, you may have the following rights in relation to your personal data held by 2jbit:

• Right of access: To request a copy of the personal data 2jbit holds about you.
• Right of rectification: To request correction of inaccurate or incomplete personal data.
• Right of erasure: To request deletion of your personal data where retention is no longer legally required.
• Right to restrict processing: To request that 2jbit limit the processing of your personal data in certain circumstances.
• Right to object: To object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact 2jbit support via live chat or at the email address listed in Section 15. We will respond to all valid requests within a reasonable timeframe. Identity verification may be required before we action any request.

11. Children's Privacy

The 2jbit Platform is strictly for adults aged 18 and over. 2jbit does not knowingly collect personal data from individuals under 18 years of age. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered a 2jbit account, please notify us immediately via support.

12. International Data Transfers

Your personal data may be transferred to and processed in countries outside Pakistan, including countries where 2jbit's technology infrastructure and service providers are located. Where such transfers occur, 2jbit takes reasonable steps to ensure that your data is protected by appropriate safeguards consistent with this Policy and applicable data protection requirements. By using the Platform, you consent to such international transfers as described herein.

13. Third-Party Links

The 2jbit Platform does not contain links to external third-party websites as part of its standard interface. This Policy applies solely to personal data processed by 2jbit in connection with the Platform. 2jbit is not responsible for the privacy practices of any third-party payment processor or service provider beyond the contractual obligations imposed on them by 2jbit.

14. Policy Updates

2jbit reserves the right to update this Privacy Policy at any time. Material changes will be notified to registered users via the Platform or by email to the address registered on your account. The updated Policy will be effective from the date indicated at the top of this page. Continued use of the Platform following notification of any update constitutes acceptance of the revised Policy.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 2jbit, please contact our support team:

• Live Chat: Available 24/7 directly on the 2jbit Platform.
• Email: [email protected] (plain text — not a clickable link).

We aim to respond to all privacy-related enquiries within five (5) business days. For data subject rights requests, we will confirm receipt within two (2) business days and provide a substantive response within a reasonable timeframe.